Surgical and Medical Equipment Repair
We repair power equipment, scopes, camera heads, pumps and electrical equipment, whether you bought it from us or somewhere else. The evaluation is free. You get a quote before we touch anything.
What we repair
- Surgical power equipment. Battery-powered, corded electric and pneumatic handpieces, plus the attachments, bur guards and hoses that go with them.
- Batteries for powered instruments.
- Endoscopes, rigid and flexible.
- Camera heads and camera systems.
- Pumps: arthroscopy fluid, infusion and suction pumps.
- Electrosurgical units and other electrical equipment, including cables.
We work on Stryker, MicroAire, Hall, ConMed, Linvatec and 3M equipment most often. Have another make? Call or email with the model and we will tell you if we can take it.
How a repair works
- Request an RMA number. Fill in the RMA request form. You can also call (909) 466-4646 or email info@westcoastmedicalequipment.com. We do not accept equipment without an RMA number.
- Pack it and ship it to us. Write the RMA number on the box or put it inside. Pack each instrument so it cannot move in transit. Damage from poor packing voids the warranty.
- We evaluate it for free and tell you what is wrong.
- You get a quote. We repair nothing until you approve the quote. If you decline, there is no charge. You pay only the shipping to get the unit back.
- We repair it and ship it back to the return address on your RMA.
What it costs
The evaluation is free. Shipping is not. You pay freight to send the equipment in and to have it returned. The repair itself is quoted per job once we have seen the unit.
If a repair would cost close to a refurbished replacement, ask us to quote both. We sell refurbished units of most of what we repair.
Turnaround
Every repair is different. Turnaround depends on the equipment and on parts availability.
Need it back sooner? Tick the expedited option on the RMA form and we will tell you what we can do. Additional fees may apply.
Repair warranty
Every repair carries a warranty on the work we did.
- Pneumatic powered instruments, bur guards, hoses and attachments: six months
- Battery and electric powered instruments, and cables: 90 days
- Endoscopes, rigid and flexible: 90 days
- General equipment: 90 days
The warranty covers the specific repair we performed, not the whole instrument. Improper use, handling or shipping voids all warranties.
Send it in
Start with an RMA number, then ship to:
West Coast Medical Equipment
10700 Jersey Blvd., Suite 270
Rancho Cucamonga, CA 91730
Questions first? Call (909) 466-4646, Monday to Friday, 8am–4.30 pm Pacific, or email info@westcoastmedicalequipment.com.