Shipping and Returns
How your equipment gets to you, who pays for what, and what to do if something is not right.
How we ship
We ship most orders by FedEx. All sales are FOB our facility in Rancho Cucamonga, California. Our prices do not include freight, so your quote or invoice shows shipping as its own line. Large items ship by freight, and we quote freight for each item.
Orders ship within 3 to 5 business days after payment clears.
International orders
We ship to Canada on our standard terms. For anywhere else, contact us before you order and we will set the terms for your shipment.
You pay any customs duties, fees, taxes and import charges. They are separate from our shipping charge.
Returns
We accept no returns without authorization first. Call (909) 466-4646, email info@westcoastmedicalequipment.com or use the RMA form to get an RMA number. Write it on the box or put it inside.
- Ask for a return within 7 days of delivery.
- An item you have used carries a 20% restocking fee.
- You pay the return shipping.
If an item arrives faulty, contact us. You can ship it back to us, or we can send you a return label.
Damage in transit
Open and inspect your shipment when it arrives. If the box or the equipment is damaged, note it with the carrier before you sign, keep the packing, and call us. Report any damage to us within 3 days of delivery.
Sending equipment to us
For repairs and returns, pack each instrument so it cannot move in the box. Improper shipping voids all warranties. Every incoming unit needs an RMA number. How repairs work.
Warranty
- Refurbished equipment: six months.
- Battery and electric powered instruments: 90 days.
- New equipment: the manufacturer's warranty.
These apply unless a listing or quote states otherwise. Improper use, handling or shipping voids all warranties. Repair warranties are on the Services & Repairs page.